Support & Knowledge

Common
Questions.

Syntra is agentic pre-bill chart and claim review and submission. These answers cover HIPAA, EHR integration, pricing, and how practices go from a free audit to autonomous pre-bill review.

What is Syntra?

Syntra is agentic pre-bill chart and claim review and submission. We audit every encounter before it goes out the door so you maximize revenue, stay compliant, and keep coding quality high.

Who is Syntra for?

Syntra is built for clinics that suspect they could better optimize patient care and revenue with an extra set of AI eyes on their charts. We're live in production across common specialties, multispecialty groups, and EHRs.

How do Syntra's AI agents learn my practice?

Our agents learn each practice's workflows, payer rules, and software stack on their own or with an assigned Syntra engineer. They observe how your team operates today and automate the administrative tasks that don't need a human touch.

How does Syntra work with my EHR and other systems?

Syntra sits on top of your existing stack. We integrate natively with your EHR, practice management, clearinghouse, scheduling, and payer portals.

How does pricing work?

Pricing scales with practice size and chart volume. Most clinics see complete ROI within the first 90 days from coding capture, denial prevention, and administrative time saved. Reach out for a free retroactive audit to see your specific recovery.

Is Syntra HIPAA compliant?

Yes. Syntra is fully HIPAA compliant and SOC 2 Type II certified, with enterprise-grade encryption and a signed BAA on every account.

How do I get support?

Every practice gets a dedicated account executive plus direct access to our engineering team. For general questions, reach us at support@syntra.com.

All Systems Operational

What is pre-bill intelligence?

Syntra reviews every chart before submission, so billing teams stop chasing claims that have already gone out the door.

Current Workflow (Now)
1. Patient Visit
2. Documentation in EHR
3. Initial Codes Added
Documentation finalized · provider / scribe / EHR
4. Billing / Coding / Scrubbing Team
Reviews codes manually
5. Corrections Made (If Needed)
6. Claim Submitted to Insurance
7. Retroactive Review / Audit
Quarterly, annual, or snapshots after claims are already out
Syntra Intelligence
1. Patient Visit
2. Documentation in EHR
3. Initial Codes Added
Documentation finalized · provider / scribe / EHR
Before Submission
Syntra
4. Syntra Proactive Review
AI reviews every chart: notes, codes, documentation, payer rules, imaging, and past visits.
Encounter level copilot
Research evidence
Provider / Team feedback
Recurring reports
Leadership Reports
Audits and snapshots
5a. Green/Clean
Ready to submit or auto-post.
5b. Suggested + Red/Review
Reviewed by the billing / coding team.
6. Submit to Insurance

Still have questions?

Get a free retroactive audit of your charts to see what Syntra can do for your clinic.

Start Your Free Audit